Asked Questions

Q: How do I reserve a party? 
A: Use our Contact Us page, email us at, or call / text us at (925) 634-1386 for a reservation. Reservations are given on a first come first serve basis.

Q: How is the quality of the animals?
A: The animals (and outfits) we use are top quality and will last for years.

Q: How does your animals and outfits compare to Build-a-Bear®?
A: Our 15" animals are the same size and quality as a Build-a-Bear® animal. Our outfits also fit the Build-a-Bear® animals and vice versa.

Q: Where is the best place to have a party in a home?
A: Most customers find it easier to have us set up in their garage or patio area. However, any easy access area where we can roll in our stuffing machine and display racks will work just as well. In addition, consider the amount of room the children will need around the display racks to choose their animals and outfits. The ideal amount of space is equivalent to a one-car garage.

Q: Do you service parties located outside of San Ramon?
A: Yes, we travel outside of San Ramon and service most of the Bay Area. Contact us for details.

Q: Is there a delivery / setup fee for the party?
A: There is no delivery / setup fee but we do charge a fuel / travel charge. See our Terms and Conditions page.

Q: What is the minimum order you require for a party?
A: We require a minimum order of $600 (20 animals and outfits).

Q: Is there a pre-payment at the time of bookings?
A: Yes, we require a minimum deposit of $150 (see Terms and Conditions page). Your deposit will be deducted from the total amount due.

Q: What if I cancel my appointment?
A: We realize that plans change. We require a minimum of 14 days right-to-cancel before your reservation date to receive your deposit back. If the party is canceled within 14 days prior to your reservation date, your deposit is non-refundable and non-transferable (see Terms and Conditions page).

Q: Does your price include taxes?
A: Taxes are NOT included in our price. Your city's sales tax will be applied to the total amount due.

Q: What forms of payments do you accept?
A: We accept credit cards, checks, and cash. A $30.00 fee will be added for returned checks due to insufficient funds.

Q: Do you bring extras for unexpected guests?
A: We always bring more than enough just in case. We know last minute changes happen.

Q: Any ideas for Party Invitations?
A: Yes, we have a pre-made party invitations for you to use.


To print on plain paper, click on the image above. Print the pdf file and make sure to print it as is. Do not select fit to page when you print. Then just fold the paper and fill in your information.


If you would rather print out postcards, there are several companies, including Avery, that sells cardstock perforated into 4 post cards.  We have a pdf file for the front and if you would like, another one for the back for the address.  Again, just click on each of the image above and print. Do not select fit to page when you print.

If you have any further questions, please feel free to email those questions to us.